The Colombo Eye Care billing department is responsible for submitting insurance claims, sending patient statements, and responding to questions from patients and insurance companies. We understand that medical billing is complex, and we encourage patients to contact us if they have any questions regarding their account. Please click on the “Billing Contact Information” below for phone numbers and e-mail addresses.
Colombo Eye Care is committed to submitting accurate billing information to third-party payers. If you believe a mistake has been made, please contact us immediately. We do understand that many patients have different coverage policies for routine and medical eye care, but we are obligated to submit the diagnosis that applies to the exam rather than diagnosis that is accorded the highest insurance benefits.
Colombo Eye Care accepts cash, check, Visa, MasterCard, American Express, and Discover cards. In addition, we offer ‘six or twelve-months-same-as-cash’ and longer-term interest bearing financing through CareCredit.com. CareCredit long-term rates vary by credit history, but generally are 14.90%. You can apply on-line with CareCredit or the surgery counselor will assist you.
Please note that due to the national HIPAA privacy regulations that were implemented in April 2003, our billing personnel are only authorized to speak with the patient, guarantor, insurance company and workers’ compensation carrier regarding a patient’s account. Any other individuals (child of elderly patient, parent of an adult, attorney, etc.) wishing to discuss an account must submit a signed authorization form from the patient consenting to this. A downloadable authorization form is available in the forms section (upper right hand corner) of this website. Individuals holding power of attorney rights for a patient must submit documentation of the power of attorney to our office before patient information can be disclosed.